Quality Metrics Invites Participation in the LibQUAL Service Quality Assessment Survey

What is Quality Metrics?

Quality Metrics is a Maryland-based, woman-owned firm led by Dr. Martha Kyrillidou, guided by the goal of helping libraries and communities thrive. With decades of experience in survey design, benchmarking, performance measurement, strategic planning, organizational development, budget and fundraising, digital literacy projects and outcomes assessment, Quality Metrics partners with institutions around the world to improve outcomes and enhance organizational impact. Guided by the goal of helping libraries and communities thrive, our mission is to foster organizational commitment to evidence-based decision making, library assessment, research and development.

What is LibQUAL?

LibQUAL is a web-based survey that helps libraries and other organizations assess and improve their services. The survey instrument measures users’ minimum, perceived, and desired levels of service quality across three dimensions: Affect of Service, Information Control, and Library as Place. Participating organizations also have the option of offering LibQUAL+ Lite, a brief version of the survey that shortens response time while preserving data quality.

For over two decades ARL offered LibQUAL as a resource to assess service quality in libraries. More than 1,340 libraries in 35 countries participated in LibQUAL, including college and university, community college, health sciences, and academic law libraries, creating a growing community of participants and an extensive data set of more than one million completed surveys. We now invite your organization to join the LibQUAL community with Quality Metrics!