Having Martha’s vast knowledge of academic library assessment programs and methodologies on hand provided options for us to consider while crafting an effective data collection strategy to meet our focus and needs.

Sandra De Groote, Professor and Scholarly Communication Librarian, University of Illinois at Chicago

When Martha first joined us, we presented her with an overambitious draft of questions. Martha patiently guided us to focus our survey purpose, create structured questions that would elicit actionable feedback, and reduce the number of survey questions to increase the likelihood university faculty would complete the survey.

Linda Naru, Assistant University Librarian for Administrative Services, University of Illinois at Chicago

Martha had an outstanding 22 year career at ARL. She led ARL statistics and assessment programs shifting the focus of library assessment from merely input and output measures to outcomes and impacts.

ARL Executive Director

Martha encourages her partners and collaborators to face the challenges, transmitting her well-grounded enthusiasm and sharing the happiness of success, of learning, of living and co-creating.

Filippos Tsimpoglou, Director, National Library of Greece

Largely as a result of Dr. Kyrillidou’s untiring work, the profession has taken giant steps in moving forward toward a rational evaluation of the billions of dollars invested in society’s libraries, not only in the Unites States, but globally.

Colleen Cook, Trenholme Dean, McGill Library and Professor, Information Studies

Dr. Kyrillidou has been an important mentor to me in my field of Library Assessment. She has supported and encouraged me to undertake my own research, offering me speaking opportunities at workshops and conferences both within the UK and around the world.

Selena Killick, Open University, UK

Since LibQUAL+’s initial development, Dr. Kyrillidou has guided it through a series of refinements and enhancements that have contributed significantly to its widespread acceptance and use among an international community of libraries. At present [2015] more than 1,300 libraries worldwide use LibQUAL+ ….. This is a remarkable – and rare – accomplishment.

A. Parasuraman, Professor and Holder of the James W. McLamore Chair, School of Business Administration, University of Miami

With Dr. Kyrillidou’s guidance the University of Haifa became the first institution in Israel to use the LibQUAL+® survey in 2009. She oversaw the translation of the survey instrument into Hebrew – a language which reads from right to left – and provided ongoing assistance to the assessment team in meeting the challenges of implementing the survey in Hebrew. In addition, Dr. Kyrillidou enabled the University of Haifa to become one of the first institutions to pilot the successful variation of the protocol, LibQUAL+® Lite.

Lynne Porat, University of Haifa, Israel

Martha has nurtured a full suite of evaluation tools, not just a survey instrument. Thousands of libraries from all five continents have benefited by participating in the [LibQUAL+] survey. Our institution, Sungkyunkwan University Library, became the first Korean participant in the survey in 2012.

Wonsik “Jeff” Shim, Professor of Library and Information Science, Sungkyunkwan University, Seoul, Korea

Thank you for your help and engagement … It’s been incredibly helpful for moving our campus conversations forward, and it’s always uplifting to engage with colleagues like you.

John Wilkin, Juanita J. and Robert E. Simpson, Dean of Libraries and University Librarian, University of Illinois at Urbana-Champaign

Martha brings a comprehensive knowledge of assessment and strategic vision that she combines with her personable style and her deep set of resources and connections. It’s been a joy to work with her on several projects over the years and I’d gladly work with her in future endeavors.

Bob Fox, Dean of Libraries, University of Louisville



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