ABOUT QUALITYMETRICS

Our mission is to foster organizational commitment to evidence-based decision making, library assessment, research and development. OUr focus areas include: improving library and university organizational strategy, outcomes and success metrics; building the case for effective budget presentations; refreshing library assessment and statistical gathering activities; supporting institutions with their accreditation.

MEET OUR TEAM

Martha Kyrillidou

Martha Kyrillidou

Director & CEO

Joyce Chapman

Joyce Chapman

Assessment Consultant

Shana Hattis

Shana Hattis

Communications Consultant

Jennifer Rutner

Jennifer Rutner

Assessment Consultant

Stephen Town

Stephen Town

Research Consultant

OUR AWESOME SERVICES

User-Centered Design

Martha brings decades of experience focusing on information needs and seeking behavior while developing standardized and customized approaches to user-centered design services from LibQUAL+ to local user surveys to usability and accessibility services. Services include: collecting survey data, focus groups, interviews, observations and other methods, analyzing your data with a focus on decision making, acting on the users insights and refreshing your instruments.

Organizational Development

Martha has worked with hundreds of organizations across the globe effecting change and improvements. Services include: managing your institutional data, enhancing your strategy and metrics, communicating effectively, developing dashboards, measuring your organizational climate, empowering your staff, and rethinking your spaces.

Digital Library Assessment

Martha brings expertise in measuring the impact of digital collections and networked electronic resources and services from deploying branded protocols like the MINES for Libraries to developing unique solutions for your local environment. Services include: electronic transaction surveys, intercepting users effectively online, creating dashboards and real time access to data, and improving your website with Google analytics, UX and usability methods.

Research & Assessment

Martha has been developing fresh approaches to research and development with new assessment tools and methods year after year for more than two decades, publishing on collaborative and innovative efforts, and designing assessments for learning at scale. Services include: taking a fresh look at your assessment activities, redefining your priorities and impact, reconstruct your environment and rethink while keeping an open mind to change management.

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OUR CLIENT LIST

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QualityMetrics, LLC
1404 Flora Lane,
Silver Spring, MD 20910
Phone: (202) 251-9829