QualityMetrics
Enable libraries and their communities thrive
ABOUT QUALITYMETRICS
Our mission is to foster organizational commitment to evidence-based decision making, library assessment, research and development. OUr focus areas include: improving library and university organizational strategy, outcomes and success metrics; building the case for effective budget presentations; refreshing library assessment and statistical gathering activities; supporting institutions with their accreditation.
OUR AWESOME SERVICES
User-Centered Design
Martha brings decades of experience focusing on information needs and seeking behavior while developing standardized and customized approaches to user-centered design services from LibQUAL+ to local user surveys to usability and accessibility services. Services include: collecting survey data, focus groups, interviews, observations and other methods, analyzing your data with a focus on decision making, acting on the users insights and refreshing your instruments.Organizational Development
Martha has worked with hundreds of organizations across the globe effecting change and improvements. Services include: managing your institutional data, enhancing your strategy and metrics, communicating effectively, developing dashboards, measuring your organizational climate, empowering your staff, and rethinking your spaces.Digital Library Assessment
Martha brings expertise in measuring the impact of digital collections and networked electronic resources and services from deploying branded protocols like the MINES for Libraries to developing unique solutions for your local environment. Services include: electronic transaction surveys, intercepting users effectively online, creating dashboards and real time access to data, and improving your website with Google analytics, UX and usability methods.Research & Assessment
Martha has been developing fresh approaches to research and development with new assessment tools and methods year after year for more than two decades, publishing on collaborative and innovative efforts, and designing assessments for learning at scale. Services include: taking a fresh look at your assessment activities, redefining your priorities and impact, reconstruct your environment and rethink while keeping an open mind to change management.READ OUR TESTIMONIALS
Martha brings a comprehensive knowledge of assessment and strategic vision that she combines with her personable style and her deep set of resources and connections. It's been a joy to work with her on several projects over the years and I'd gladly work with her in future endeavors.
Martha encourages her partners and collaborators to face the challenges, transmitting her well-grounded enthusiasm and sharing the happiness of success, of learning, of living and co-creating.
Martha has nurtured a full suite of evaluation tools, not just a survey instrument. Thousands of libraries from all five continents have benefited by participating in the [LibQUAL+] survey. Our institution, Sungkyunkwan University Library, became the first Korean participant in the survey in 2012.
With Dr. Kyrillidou’s guidance the University of Haifa became the first institution in Israel to use the LibQUAL+® survey in 2009. She oversaw the translation of the survey instrument into Hebrew - a language which reads from right to left - and provided ongoing assistance to the assessment team in meeting the challenges of implementing the survey in Hebrew. In addition, Dr. Kyrillidou enabled the University of Haifa to become one of the first institutions to pilot the successful variation of the protocol, LibQUAL+® Lite.
Dr. Kyrillidou has been an important mentor to me in my field of Library Assessment. She has supported and encouraged me to undertake my own research, offering me speaking opportunities at workshops and conferences both within the UK and around the world.
Since LibQUAL+’s initial development, Dr. Kyrillidou has guided it through a series of refinements and enhancements that have contributed significantly to its widespread acceptance and use among an international community of libraries. At present [2015] more than 1,300 libraries worldwide use LibQUAL+ ..... This is a remarkable – and rare – accomplishment.
Largely as a result of Dr. Kyrillidou’s untiring work, the profession has taken giant steps in moving forward toward a rational evaluation of the billions of dollars invested in society’s libraries, not only in the Unites States, but globally.
Thank you for your help and engagement … It's been incredibly helpful for moving our campus conversations forward, and it's always uplifting to engage with colleagues like you.
Martha had an outstanding 22 year career at ARL. She led ARL statistics and assessment programs shifting the focus of library assessment from merely input and output measures to outcomes and impacts.
When Martha first joined us, we presented her with an overambitious draft of questions. Martha patiently guided us to focus our survey purpose, create structured questions that would elicit actionable feedback, and reduce the number of survey questions to increase the likelihood university faculty would complete the survey.
Having Martha's vast knowledge of academic library assessment programs and methodologies on hand provided options for us to consider while crafting an effective data collection strategy to meet our focus and needs.
OUR CLIENT LIST
DEI Maturity Index
IF YOU WOULD LIKE TO WORK WITH US
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1404 Flora Lane,
Silver Spring, MD 20910
Phone: (202) 251-9829