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Our mission is to foster organizational commitment to evidence-based decision making, library assessment, research and development. OUr focus areas include: improving library and university organizational strategy, outcomes and success metrics; building the case for effective budget presentations; refreshing library assessment and statistical gathering activities; supporting institutions with their accreditation.

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Martha Kyrillidou
Martha KyrillidouDirector & CEO
Joyce Chapman
Joyce ChapmanLibrary Consultant
Erika Kanda Fitzpatrick
Erika Kanda FitzpatrickConsulting Associate
Shana Hattis
Shana HattisCommunications Consultant
Tom Hickerson
Tom HickersonLibrary Consultant
Steve Hiller
Steve HillerLibrary Consultant
Jonathan LeBreton
Jonathan LeBretonLibrary Consultant
Joe Matthews
Joe MatthewsLibrary Consultant
Peter Melinchok
Peter MelinchokTechnical Assistant
Katerina Miteloudi
Katerina MiteloudiAdministrative Assistant
Robert (Bob) Molyneux
Robert (Bob) MolyneuxLibrary Consultant
Shaneka Morris
Shaneka MorrisLibrary Consultant
Carolyn F. Norman
Carolyn F. NormanLibrary Consultant
Genya M. O’Gara
Genya M. O’GaraLibrary Consultant
Jennifer Pesek
Jennifer PesekLibrary Consultant
Mark Puente
Mark PuenteDiversity Consultant
Jennifer Rutner
Jennifer RutnerLibrary Consultant
Stephen Town
Stephen TownResearch Consultant
Bill Wilson
Bill WilsonLibrary Consultant
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Having Martha’s vast knowledge of academic library assessment programs and methodologies on hand provided options for us to consider while crafting an effective data collection strategy to meet our focus and needs.
Sandra De Groote, Professor and Scholarly Communication Librarian, University of Illinois at Chicago
When Martha first joined us, we presented her with an overambitious draft of questions. Martha patiently guided us to focus our survey purpose, create structured questions that would elicit actionable feedback, and reduce the number of survey questions to increase the likelihood university faculty would complete the survey.
Linda Naru, Assistant University Librarian for Administrative Services, University of Illinois at Chicago
Martha had an outstanding 22 year career at ARL. She led ARL statistics and assessment programs shifting the focus of library assessment from merely input and output measures to outcomes and impacts.
ARL Executive Director
Thank you for your help and engagement … It’s been incredibly helpful for moving our campus conversations forward, and it’s always uplifting to engage with colleagues like you.
John Wilkin, Juanita J. and Robert E. Simpson,, Dean of Libraries and University Librarian, University of Illinois at Urbana-Champaign
Largely as a result of Dr. Kyrillidou’s untiring work, the profession has taken giant steps in moving forward toward a rational evaluation of the billions of dollars invested in society’s libraries, not only in the Unites States, but globally.
Colleen Cook, Trenholme Dean, McGill Library and Professor, Information Studies
Since LibQUAL+’s initial development, Dr. Kyrillidou has guided it through a series of refinements and enhancements that have contributed significantly to its widespread acceptance and use among an international community of libraries. At present [2015] more than 1,300 libraries worldwide use LibQUAL+ ….. This is a remarkable – and rare – accomplishment.
A. Parasuraman, Professor and Holder of the James W. McLamore Chair, School of Business Administration, University of Miami


2611, 2023

IFLA Ghent Conference on Library Buildings

November 26th, 2023|

I had a great time presenting on QualityMetrics insights on library buildings this summer in Belgium! Republishing here with permission the report on the IFLA Library Buildings and Equipment Section Satellite meeting in Ghent, Janine [...]

1204, 2023

Webinar Series on Collaborative Research!

April 12th, 2023|

The LRRT Webinar on Collaborative Research stretched my own thinking in this area as I was trying to link the threads of different collaborative projects I led over the years (slides from my presentation are [...]

3003, 2023

Growth in the Nation’s Largest Counties Rebounds in 2022 (US Census)

March 30th, 2023|

[Source: U.S. Census Bureau] MARCH 30, 2023 — After some of the nation's most populous counties experienced significant outmigration and population declines in 2021, overall patterns of population growth and decline are moving towards pre-pandemic rates [...]

2601, 2023

Licensed databases by state library agencies

January 26th, 2023|

During the LSTA 5-year evaluations Quality Metrics compiled lists of databases made available through the statewide programs. Please find attached/linked a spreadsheet that compiles these resources for ease of comparison, specifically those that are publicly described on [...]

201, 2023

Workshop Series on Facilities for Public Libraries

January 2nd, 2023|

QualityMetrics is delighted to offer a series of three webinars on facilities planning.  Bill Wilson and Martha Kyrillidou will facilitate the webinar series.  Over three sessions (2.5 hours each) we will equip attendees with the [...]



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