Martha Kyrillidou – Martha Kyrillidou consults in management, evaluation, assessment and R&D activities. She helps libraries respond to customer needs through the development of user-focused services and culture that enhance the user-experience. With an understanding of trends in services, collections, facilities, and personnel she can help a library tell their story through narratives, visuals and numbers. Martha can help you with accreditation, grant writing, evaluation plans or serve as your external evaluator and data analyst for your grant and sponsored activities. As the original architect of the StatsQUAL suite of services at the Association of Research Libraries (ARL), Martha is well positioned to consult and help you maximize the benefits you derive from LibQUAL+, ClimateQUAL and MINES for Libraries. She has also worked on digital library as well as special collections assessment and evaluation methods. Her work has defined the growing and dynamic library assessment community of practice across the globe. Joyce Chapman – Assessment Analyst & Consultant Joyce Chapman is the Assessment Analyst & Consultant at Duke University Libraries. Prior to her current position, Joyce was the statewide Data Analysis & Communications Consultant at the State Library of North Carolina. Joyce has additionally worked as an independent consultant since 2015. Her consulting work focuses on data visualization and analysis, evaluation and assessment, and survey design. Joyce received her MSIS from the University of North Carolina at Chapel Hill in 2009. Shana Hattis – Communications Associate Shana Hattis is a communications associate for QualityMetrics, LLC. She has a degree in Jouralism and a Master of Science in Education from Northwestern University. She has authored numerous books for academic, library, and business audiences. She has worked extensively with both federal- and state-level data on a wide variety of topics, ranging from education to vital statistics to government spending. She has also served as a consultant for private business, nonprofit, and state agency clients. Jennifer Rutner Jen started her career in higher education, as a Assessment & Planning Librarian at Columbia University Libraries, where she drew connections between organizational strategy and user experience. From there, she moved to Ithaka S+R, where as a Senior Analyst, she broadened her scope of inquiry and insight to the evolving nature of scholarly work and communication. Since then, Jen has been deeply embedded in her local community, working with a range of people, businesses, and non-profits as they take on pressing community issues. Jen has a passion and a talent for research with a human focus. Her curiosity, analytical sensibilities, and instinct for meaningful communication help her uncover and share stories that make an impact. With experience and training in qualitative and quantitative methods, Jen matches the right research method to the question at hand and uncovers information that illuminates an inquiry. Jen can work with you on developing, conducting, and analyzing data from focus groups, interviews, surveys, questionnaires, usability studies, space studies, and observational studies. In every research project, she stays focused on the practical–connecting the data we gather to your organizational goals and projects. Jen also works with individuals and organizations to clarify your mission, visions and goals, create innovative and practical strategic plans, evaluate their successes, and help you take the next step. Stephen Town Stephen Town has over thirty years experience of leading libraries and the strategic development and transformation of university information services, retiring as Director of Information and University Librarian of the University of York, UK in fall 2015. Stephen has undertaken international consultancy since 1989, and has experience as investigator, leader, manager and board member for programs, projects and contracts for research, development, digitization, e-learning, and information and educational services for clients including government, industry, prestigious foundations and charitable trusts. Stephen has delivered invited keynotes, presentations, strategy retreats, leadership courses, workshops and advice to organizations including individual universities and higher education consortia, across four continents and in more than twenty countries. Educated at Cambridge University with a PhD in organizational value from the University of York, Stephen has contributed over sixty publications to the academic and professional literature in the fields of leadership, strategy, performance, and quality. Stephen has worked with Martha Kyrillidou for fifteen years; helping libraries to understand themselves better and to tell their stories in a compelling and persuasive way.