Martha Kyrillidou, Director & CEO

Martha Kyrillidou consults in management, evaluation, assessment and R&D activities. She helps libraries respond to customer needs through the development of user-focused services and culture that enhance the user-experience. With an understanding of trends in services, collections, facilities, and personnel she can help a library tell their story through narratives, visuals and numbers. Martha can help you with accreditation, grant writing, evaluation plans or serve as your external evaluator and data analyst for your grant and sponsored activities. As the original architect of the StatsQUAL suite of services at the Association of Research Libraries (ARL), Martha is well positioned to consult and help you maximize the benefits you derive from LibQUAL+, ClimateQUAL and MINES for Libraries. She has also worked on digital library as well as special collections assessment and evaluation methods. Her work has defined the growing and dynamic library assessment community of practice across the globe.

Joyce Chapman, Assessment Analyst & Consultant

Joyce Chapman is the Assessment Analyst & Consultant at Duke University Libraries. Prior to her current position, Joyce was the statewide Data Analysis & Communications Consultant at the State Library of North Carolina. Joyce has additionally worked as an independent consultant since 2015. Her consulting work focuses on data visualization and analysis, evaluation and assessment, and survey design. Joyce received her MSIS from the University of North Carolina at Chapel Hill in 2009.

Erika Kanda Fitzpatrick, Library Intern

Erika is an intern at QualityMetrics (2020-2021). She is currently working towards a master’s in library and information sciences at the University of Tennessee Knoxville as part of CALL, an IMLS-funded grant program focused on science liaison librarianship. Erika received her undergraduate degree in computer science at Carleton College in Northfield, Minnesota.

Shana Hattis, Communications Associate

Shana Hattis is a communications associate for QualityMetrics, LLC. She has a degree in Jouralism and a Master of Science in Education from Northwestern University. She has authored numerous books for academic, library, and business audiences. She has worked extensively with both federal- and state-level data on a wide variety of topics, ranging from education to vital statistics to government spending. She has also served as a consultant for private business, nonprofit, and state agency clients.

Joe Mathews, Library Consultant

Joe Matthews has a long career as a consultant in assisting libraries with strategic planning projects, evaluation of services and technology. Joe has worked with numerous academic and public libraries, library systems (cooperatives), and state libraries. Joe has also assisted a large number of libraries and library consortiums in preparing building programs, strategic plans, technology plans, evaluating existing library services, exploring new innovative services and working with architects on the design of library facilities.

Joe has written a number of books, including Library Assessment in Higher Education (2nd Edition), Strategic Planning and Management for Library Managers; Adding Value to Libraries, Archives and Museums; Measuring for Results; The Customer Focused Library; The Measurement and Evaluation of Library Services (2nd Edition), Getting Started with Evaluation; Scorecards for Results: A Guide for Developing a Library Balanced Scorecard and Listening to the Customer among others. Joe has taught for the San Jose State University School of Library & Information Science where he taught an evaluation of library services class, research methods, managing technology and management classes. He is the Editor-in-Chief of the journal Public Library Quarterly.

Peter Melinchok, Technical Assistant

Peter is serving as our part-time Technical Assistant at QualityMetrics.  He is finishing his degree in computer science at the University of Maryland Baltimore-County.

Katerina Miteloudi, Administrative Assistant

Katerina Miteloudi is our part-time administrative assistant.  She is helping us with marketing and administrative support tasks when she is not working as an interpreter.

Shaneka Morris, Library Consultant

Shaneka has spent nearly two decades honing her unique skill set in the data and information landscape. Shaped by her early research in experimental psychology and social psychology and her training with the National Coalition Building institute, an international organization that provides diversity, equity, and inclusion training, Shaneka’s expertise sits at the nexus of research methods, data analysis, and racial equity praxis. Her 10-year tenure at the Association of Research Libraries (ARL) began in September of 2010. She engaged with over 100 libraries in the U.S. and Canada and nearly 400 survey coordinators annually, scaling up her data collection, management, and training skills to successfully support and coordinate ARL’s international annual data collection for the Association’s seminal data products, the ARL Salary Survey and the ARL Statistics survey. For nearly 10 years she managed these two surveys and coordinated the biannual ClimateQUAL survey cycles, eventually becoming the point person for custom analyses of ARL’s longitudinal data sets and for inquiries regarding the use of ARL data. Anti-racist, equity-driven, and empowerment-focused long before the current racial reckoning, Shaneka has engaged with groups and individuals as a catalyst for positive and sustainable change. Her professional interests include survey design, data strategy, data analysis techniques, and evaluation. Shaneka received her MS in Library Science in May of 2010..

Carolyn F. Norman, Library Consultant

Carolyn F. Norman has experience in advancing initiatives at the local, state and national level. As Coordinator of Library and Learning Resources Programs for the California Community College Chancellor’s Office she led the development, implementation and management of the Library and Learning Resources Programs in the 100+ institutions in the California Community College system. During her tenure, she conducted ongoing qualitative and quantitative research, prepared analytic models of the issues and programs; developed or revised regulatory, statutory and fiscal policy; and secured resources for Research and Development projects and ongoing statewide programs. Accomplishments include development of a statistics program for the library and learning resources programs, the first systemwide master plan for the California Community College libraries and learning resources programs, information literacy regulations, and securing a telecommunication planning grant for the college system. Carolyn holds a Master’s from Syracuse in Library and Information Science and a Master’s in History with a Public History focus from the University of San Diego. Her Bachelor’s in Spanish is from Chapman (College) University.

Mark Puente, Diversity Consultant

Mark A. Puente is the Associate Dean for Organizational Development, Inclusion, and Diversity, and Associate Professor at the Purdue University Libraries and School of Information Studies. Previously, Puente served for 11 years as the Senior Director of Diversity and Leadership Programs at the Association of Research Libraries (ARL) in Washington, DC. A frequent clinician, speaker, facilitator, and author, Puente also works with numerous organizations (i.e. library, archive, museum, K-12 education) on strategies for accelerating change in organizational culture, inclusion in the workplace, climate assessment, strategic planning, racial equity, inclusive leadership, diversity recruitment and retention, and numerous other topics. Puente has worked extensively with organizations and institutions across the United States and Canada and has presented internationally. * Puente holds a master’s degree in Information Resources and Library Science from the University of Arizona and their Knowledge River Program, as well as a master’s degree in music (voice) from Stephen F. Austin State University in Nacogdoches, TX. He directs and serves on the faculty  or advisory groups to numerous leadership development programs such as the ARL Leadership and Career Development Program (LCDP), the ARL Leadership Fellows Program, Boston Leads, and the Association of Academic Health Sciences Libraries’ Leadership Fellows Program.

Jennifer Rutner, Library Consultant

Jen started her career in higher education, as a Assessment & Planning Librarian at Columbia University Libraries, where she drew connections between organizational strategy and user experience. From there, she moved to Ithaka S+R, where as a Senior Analyst, she broadened her scope of inquiry and insight to the evolving nature of scholarly work and communication. Since then, Jen has been deeply embedded in her local community, working with a range of people, businesses, and non-profits as they take on pressing community issues. Jen has a passion and a talent for research with a human focus. Her curiosity, analytical sensibilities, and instinct for meaningful communication help her uncover and share stories that make an impact.

With experience and training in qualitative and quantitative methods, Jen matches the right research method to the question at hand and uncovers information that illuminates an inquiry. Jen can work with you on developing, conducting, and analyzing data from focus groups, interviews, surveys, questionnaires, usability studies, space studies, and observational studies. In every research project, she stays focused on the practical–connecting the data we gather to your organizational goals and projects.

Jen also works with individuals and organizations to clarify your mission, visions and goals, create innovative and practical strategic plans, evaluate their successes, and help you take the next step.

Stephen Town, Research Consultant

Stephen Town has over thirty years experience of leading libraries and the strategic development and transformation of university information services, retiring as Director of Information and University Librarian of the University of York, UK in fall 2015. Stephen has undertaken international consultancy since 1989, and has experience as investigator, leader, manager and board member for programs, projects and contracts for research, development, digitization, e-learning, and information and educational services for clients including government, industry, prestigious foundations and charitable trusts. Stephen has delivered invited keynotes, presentations, strategy retreats, leadership courses, workshops and advice to organizations including individual universities and higher education consortia, across four continents and in more than twenty countries. Educated at Cambridge University with a PhD in organizational value from the University of York, Stephen has contributed over sixty publications to the academic and professional literature in the fields of leadership, strategy, performance, and quality. Stephen has worked with Martha Kyrillidou for fifteen years; helping libraries to understand themselves better and to tell their stories in a compelling and persuasive way.

Bill Wilson, Library Consultant

Bill Wilson brings significant experience as a library practitioner as well as more than 25 years of work as a full-time library consultant to the QualityMetrics team. Bill worked in public libraries in jobs ranging from “page” to director and served as Wisconsin’s State Librarian prior to embarking on his independent consulting career with Himmel & Wilson, Library Consultants. Over the past three decades he has completed more than 400 projects in 46 states for libraries, regional library systems, more than half of the state library agencies, and for several federal agencies.